Warranty and Services

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Our Commitment to Quality

At No Knock Security, we stand behind the quality and durability of our products. We are proud to offer a lifetime limited warranty on our hardware, ensuring your peace of mind and satisfaction with your purchase. Our warranty and services are designed to provide you with exceptional support throughout the lifespan of your product.

Lifetime Limited Warranty Coverage

Our No Knock Security Locks comes with a lifetime limited warranty that covers defects in material and workmanship under normal use and conditions. This warranty is valid from the date of purchase and applies only to the original purchaser of the product.

What’s Covered

  • Material Defects: Issues arising from faulty materials used in the manufacturing of all No Knock security lock hardware

  • Workmanship Defects: Problems due to errors in the assembly or construction of the product.

  • Functional Failures: Failures of the product to perform its intended function under normal use, as outlined in the product manual.

What’s Not Covered

  • Damage caused by misuse, abuse, or neglect, including but not limited to improper handling, storage, or maintenance.
  • Normal wear and tear, including cosmetic changes such as scratches, dents, or fading.
  • Damage resulting from accidents, natural disasters, or unauthorized modifications or repairs.
  • Products purchased from unauthorized resellers or second-hand markets.
  • Incidental or consequential damages, such as loss of use or data.

How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@noknocksecurity.com or call us at 1-470-590-5084 within the warranty period.
  2. Provide Proof of Purchase: Submit your order number, receipt, or other proof of purchase to verify eligibility.
  3. Describe the Issue: Provide a detailed description of the issue, along with photos or videos if applicable, to help us assess the claim.
  4. Return Authorization: If approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for returning the product.
  5. Repair or Replacement: Upon receiving the product, we will inspect it and, at our discretion, repair or replace it free of charge. If repair or replacement is not feasible, we may issue a refund based on the original purchase price, prorated for the remaining warranty period.

Note: Shipping costs for returning the product may be covered by No Knock Security if the claim is valid. Unauthorized returns or products sent without an RMA number may not be processed.

Warranty Transfer

The lifetime limited warranty is non-transferable and applies only to the original purchaser. If the product is sold or gifted, the warranty does not extend to subsequent owners.

Customer Support

Our dedicated customer support team is available to assist you with any questions or concerns about your No Knock Security Lock. Contact us via:

Returns and Refunds

If you are not completely satisfied with your purchase, you may return the product within 30 days, of purchase for a full refund, provided it is in its original condition and packaging. Please see our Returns Policy Page for detailed instructions.

  • Frequently asked questions

The warranty begins on the date of purchase. You can verify the status by contacting our support team with your proof of purchase.

At this time, we do not offer extended warranties beyond the 10-year limited warranty. We believe this coverage provides ample protection for your investment.

Damage during shipping is not covered by the warranty but may be covered by our shipping insurance. Please report any damage within 48 hours of delivery to initiate a claim.

  • Contact Us

For all warranty and service inquiries, please reach out to our team:

We are committed to ensuring your experience with No Knock Security and our No Knock Security Locks are exceptional. Thank you for choosing us!

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